COVID-19 UPDATE SEPTEMBER 28, 2021

Disconnection of Service for Non Payment

• Will resume October 1, 2021.

CARE Income Verification

• Will resume October 1, 2021.

CARE Recertification

• Will resume January 1, 2022.

COVID-19 Residential Relief Payment Plan

• Customers who have unpaid bills at least 60 days past due as of October 25th, 2021 will be automatically enrolled in the COVID-19 Residential Relief Payment Plan.
  • Enrollment in the COVID-19 Residential Relief Payment Plan
    will occur only once per eligible customer.
  • This payment plan amortizes the customer’s arrearage over 24 months.
  • The COVID-19 Residential Relief Payment Plan applies only to the past
    due amount.

Financial Assistance Support for Our Customers
For customers that qualify, financial assistance may be available through the following agencies:

California Department of Community Services & Development
www.csd.ca.gov

Low Income Home Energy Assistance Program (LIHEAP)
www.liheap.org

Sacramento Energy Rental Assistance (SERA)
www.SHRA.org/sera

If you have any questions or concerns please feel free to contact us at
916-364-4100 or by email at westgas@aol.com.