COVID-19 CONSUMER PROTECTIONS UPDATE JULY 1, 2021
Suspension of Service Disconnection for Non Payment
- This Consumer Protection has been extended through September 30, 2021.
- Customers who have unpaid bills at least 60 days past due on will be automatically enrolled in the COVID-19 Residential Relief Payment Plan.
- Enrollment in the COVID-19 Residential Relief Payment Plan will occur only once per eligible customer.
- This payment plan amortizes the customer's arrearage over 24 months.
- Customers who miss more than 2 payments required by the COVID-19 Residential Relief Payment Plan may be removed from the plan.
- Partial payments shall be credited first to the arrearage and secondly to the current bill.
- When a customer misses a required payment, all payments are delayed an additional month and the customer is not required to make up the missed payment in the subsequent month, unless the subsequent month is the final month of the plan.
- The COVID-19 Residential Relief Payment Plan applies only to the past due amount.
- Customers enrolled in the COVID-19 Residential Relief Payment Plan are not eligible for disconnection.
- Disconnection of service for non payment will resume October 1, 2021.
Financial Assistance Support for Our Customers
For customers that qualify, financial assistance may be available through the following agencies:
California Department of Community Services & Development
www.csd.ca.gov
Low Income Home Energy Assistance Program (LIHEAP)
www.liheap.org
Sacramento Energy Rental Assistance (SERA)
www.SHRA.org/sera
If you have any questions or concerns please feel free to contact us at
916-364-4100 or by email at westgas@aol.com.
CORONAVIRUS (COVID-19) RESPONSE (May 2021)
Our commitment to safety and service during the Coronavirus (COVID-19) Emergency.
WCG encourages all customers to bring their accounts current by August 1, 2021.
WCG understands that many of our customers may be facing severe economic challenges because of this crisis. In consideration of this, we are offering an Arrears Management Payment Plan for customers who are over 90 days past due on their bill. For information please contact us at 916-364-4100.
Suspension of Certification of Eligibility for CARE Applicants
- This COVID-19 Consumer Protection will end July 1, 2021.
- Certification of Eligibility and Proof of Income for CARE applicants will resume August 1, 2021.
- Customers currently enrolled in the CARE program will have to re-certify in 2022. A reminder notice will be mailed out.
Qualified households can save up to 20 percent on their monthly energy bill. Your income eligibility may have changed and you may now qualify for a reduced energy rate through our CARE program. Click here for more information.
Financial Assistance Support for Our Customers
For customers that qualify, financial assistance may be available through the following agencies:
California Department of Community Services & Development
www.csd.ca.gov
Low Income Home Energy Assistance Program (LIHEAP)
www.liheap.org
Sacramento Energy Rental Assistance (SERA)
www.SHRA.org/sera
If you have any questions or concerns please feel free to contact us at
916-364-4100 or by email at westgas@aol.com.
CORONAVIRUS (COVID-19) RESPONSE (April 2020)
Our commitment to safety and service during the Coronavirus (COVID-19) Emergency.
As an essential service provider, we are committed to taking proactive measures
to limit the risk of exposure of Coronavirus (COVID-19) for employees and our
customers, while maintaining safe and reliable gas service within our territories.
NATURAL GAS SERVICE
- Rest assured, your natural gas service will still be there for you.
- We will continue to make emergency service appointments for suspected natural gas leaks and pilot re-lights.
- During these visits our employees will comply with the CDC guidelines for
person to person interactions. Such as:- Wearing Gloves
- Not shaking hands
- Maintaining social distancing of 6 feet. Homeowners may be asked to move to another room to maintain distance.
- As our field crews are performing their duties, we ask the public to respect social distancing guidelines and maintain a 6 foot distance at all times.
FOR OUR CUSTOMERS
- We have suspended service disconnections for non-payment until July 1, 2021. Customers who are behind on their payments will still owe WCG for service, but will not be disconnected at this time. We encourage those who can, to make their payments on time.
- Installment payment plans and grace period extensions can be arranged upon customer’s request.
- If you are currently a CARE customer, you will remain on the program for the duration of the COVID-19 emergency.
- If you have recently lost your job, even if you are receiving unemployment benefits, you may qualify for a reduced energy rate through our CARE program. Click here for more information.
If you have any questions or concerns please contact us at 916-364-4100 or by email at westgas@aol.com.